Henry Schein is the leading distributor of healthcare products and services to office-based practitioners in the combined North American and European markets. While they are now widely recognized for excellent customer service, because they send out service representatives to host meetings and events in all their product areas, they once did all their event planning by hand. Learn how Certain Software helped them become the leaders in health care products and services that they are today.
“Our challenge is to provide the most successful meetings and events across our three divisions - medical, dental and veterinary. We were doing this manually and had no efficiencies or management tools. Then we discovered Certain Meetings.”
“We couldn’t have done it without the functionality of Certain Meetings and the superb support we received from Certain’s professional services team. I would highly recommend Certain to my peers in the meeting and event industry.”
Lee Coltman
Director, Corporate Travel Services
Henry Schein, Inc.
Read the Case Study
(PDF 52Kb)
Client Profile
Henry Schein, Inc. is the largest distributor of healthcare products and services to office-based practitioners in the combined North American and European markets. Customers include dental practices and laboratories, physician practices, and veterinary clinics, as well as government and other institutions. Widely recognized for its excellent customer service, highly competitive prices, and innovative value-added solutions, the Company is dedicated to helping its customers succeed by offering the products and services they need for operating an efficient practice and delivering high-quality healthcare.
Challenge
With sales surpassing $4.6 billion in 2005, the company has grown over 22% annually over the last ten years. The challenges with such a rapid expansion directly impact the corporate travel services group. Not only are they challenged with high growth, but they also have many levels of meetings and events, including large complex events and smaller on-going meetings which occur on a regular basis in each of the divisions.
Solution
After Henry Schein’s corporate travel services division implemented Certain Software’s Certain Meetings™, they replaced their manual meetings reservations process with Certain’s online registration and attendee management solution. They now have online registration and customized reporting to support all of their divisions’ needs for meeting and events. They have the ability to support the large corporate events, as well as the smaller regional and division meetings. Certain Meetings provides the flexibility and scalability to support all types of meetings, with minimal changes to the application. The customized reporting provides the corporate travel services division the ability to monitor and measure each meeting, based on the business objectives of that meeting. Customized questions are targeted for each event, allowing the corporate travel services department to gain efficiencies and reduce overall expenses associated with each meeting.
