Customer Support

Our team of event management software professionals are available for you. Anytime. Anywhere.

To help guarantee your success using our software solutions, Certain delivers exceptional product support, customer service, and training delivered by our global team of expert, in-house professionals. Our team of support professionals draws from a broad range of industry experience so when you need assistance, you´ll get the right answers, when you most need them. We are here to support the success of your event, whether it be in the remote reaches of a tropical resort, or a busy metropolis.

Certain Meetings and Certain Sourcing Support

Certain Community

The Certain Community is an interactive resource for Certain Software customers and partners, which offers:

• Forums – Discuss Certain products with other users. Get help with common problems and solutions.
• Training – Learn best practices anytime by downloading self-paced instructional videos and tipsheets.
• News – View or subscribe to updated product news, important alerts, and release notes.

Help Desk

• Email:
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• Phone:
  1 888 CERTAIN ext 3 ( +1 888 237 8246 ext 3)

Certain Events support

Online Tutorial Library

Our extensive Online Tutorial Library is available 24/7 to our valued customers. Please click the link to log in.

Temporary Activation Code

This free service is available to Certain Events customers with a current Upgrade and Support Agreement.

You can use this service to create temporary two week activation codes which enable you to install additional copies of Certain Events for your use on additional computer equipment during your meetings.

To create a temporary software license activation code, please follow these steps:

1. Complete the installation of Certain eventsPro on your new hardware, if required.
2. Click this link to take you to the next steps.

Help Desk

Email:
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Phone: