WebCast: Disney's Approach to Quality Service Each 60-minute WebCast is delivered in a professional broadcast style that includes a program moderator and subject matter expert, both of whom are seasoned Disney Institute facilitators. You can actively participate in the session through engaging questions and polls about the content or though an on-line Q&A with your facilitators immediately following the program. Also you will receive a handout to use as a starting point for adapting the business practices you’ve learned to your organization. WebCast Overview Increased market share. A solid reputation. The ability to exceed customer expectations. These are just a few of the rewards of outstanding customer service that Disney delivers every day.  Discover how attention to detail can create a consistent, world-class service environment for your employees and consumers. • Understand a service philosophy • Recognize a service culture • Deliver on the service theme Dates & Times (Click on the date to Register)  (All times are EDT)  Quality Service Wednesday, June 9, 2010 at 4:00 PM Friday, July 23, 2010 at 10:00 AM Tuesday, August 17, 2010 at 10:00 AM Pricing $149 per person - General Pricing $  99 per person - Disney Institute Alumni, Government/Military, Students/Teachers, Non-Profits, Groups of five or more Private Groups: This new program is also available for private groups via WebCast anytime on any date.  For private group WebCasts, we open the phone line to the facilitator for free form discussion throughout.  In addition, it can be presented at your organization's location to a live audience in 90-minute, half-day, or full-day workshops.  Call us at 321-939-7284 or fill out a Request for Information by clicking here. Contact Us  If you have additional questions regarding Disney Institute open enrollment programs or the registration process, please let us know! Disney Institute PO Box 10345 Lake Buena Vista, FL 32830 Phone: 407.566.1738 Fax: 407.566.1387 WDW.Event.Reservations@DisneyWorld.com