All of our trainers have been selected for their knowledge and ability to deliver course material.
Jeff Brown
Jeff has over 20 years experience in the field of money advice, having worked for a CAB, National Debtline, a bank and a mortgage lender. Jeff is now a successful freelance trainer and consultant in debt advice/ benefits advice to the credit industry, statutory and voluntary sectors. He is an approved Money Advice Trust and Institute of Money Advisers tutor. He has delivered training many times to the CML and in-house training to over a dozen mortgage lenders.
Paul White
In the summer of 2007, whilst most sensible people were preparing for their summer break, Paul found himself working in the FSA’s specialist TCF team developing the training programme to enable supervisors to assess member firms’ progress in delivering the six consumer outcomes. Having rolled out programmes to the first 80+ supervisors, the reins were handed over to the FSA’s internal training function allowing Paul to focus his attention on helping member firms come to terms with the regulator’s requirements.
Since that point, Paul has worked with several firms across a number of the industry’s sectors including banks, building societies, insurance companies and networks and has provided expert support and guidance on various aspects of TCF including risk identification, the development of MI frameworks, and cultural audits. He continues to focus exclusively on this area of regulation and has developed a highly pragmatic and consultative approach to helping firms develop and embed TCF within their organisations.
Kate Davies
Kate Davies joined the Building Societies Association/Council of Mortgage Lenders in December 1991. When the two trade bodies de-merged in December 1996, Kate remained with the CML as the Senior Policy Adviser responsible for the industry’s voluntary Mortgage Code, and later for the implementation of the FSA’s statutory mortgage rules. She left in December 2008 to pursue a new career with a regulatory advisory consultancy. A well-known figure within the industry, Kate was responsible during her time at the BSA/CML for many of the subject areas featured in this course. Her first-hand and wide-ranging knowledge of the issues facing mortgage lenders, experience of working closely with the regulators and major stakeholders, together with her long experience of public speaking, make her an ideal presenter for this course.
Bev Houlbrook
Bev began her career working in the HSBC Bank plc branch network and undertook a number of roles, including sales of unsecured products and mortgages, account management and collections activities. She performed a number of credit roles and had responsibilities at different times for personal customer portfolios, SMEs and corporate accounts.
In 1998 Bev moved to the credit analytics area of HSBC Bank plc where she had responsibilities for credit and fraud strategies across all retail portfolios (except credit cards). The majority of work undertaken related to the unsecured portfolios including personal loans, youth products and current accounts.
In 2004, Bev became credit and risk portfolio manager for the HSBC Mortgage Portfolio. She also held the post of first party fraud strategy manager across all retail products at the same time.
In June 2008, Bev left HSBC Bank plc and became a specialist fraud consultant.
Rhoda Mortimer
Rhoda Mortimer is an energetic committed and higly motivational Consultant and Trainer, developing and coaching teams and individuals to their highest potential. She has a proven track record as a Relationship Manager, providing exceptional service while exceeding individual sales targets giving the ability and credibility to lead and train by example.
She started her career in banking. Having worked her way up the career ladder her last role within the organisation was managing a very successful team having been a top performer while managing her own portfolio of clients.
Rhoda took the opportunity in 2003 to work for herself providing the flexibility and variety she was looknig for. Since then she has worked for a number of companies ranging from large blue chip companies to smaller organisations and charities. In the process she has gained a wealth of experience dealing with a broad spectrum of individuals, processes, systems and procedures enabling her to adapt her style and approach to any organisation.
Rhoda's approach is honest, considerate and direct.
Her values of integrity, consistency and making learning enjoyable and rewarding are what drives her and the people she works with.
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