RANDOM SELECTION PROCESS (RSP) FAQ’s

What is RSP? In an effort to provide an equitable distribution of the limited edition event merchandise, we have asked our Information Technology Department to assist us by supervising a Random Selection Process (RSP).  The RSP eliminates the need to arrive early and stand in line.  The RSP is a computer-generated process using a list of Guest names and their desired merchandise selections and rankings.  All Guest names, their merchandise selections and rankings are entered into the system.  When all information has been input, a random list is created with the merchandise items that each Guest will be offered for purchase.  For example, if an item has an edition size of 20 and 100 Guests show an interest to purchase this, the computer will randomly select 20 Guests who will be offered the opportunity to purchase the item. 

How does RSP work?  The RSP starts with the first item and moves sequentially through the list of available items.  The system gathers Guests preferences and randomizes and assigns the available pieces according to their selections.   If the system awards an item to every Guest that put item #1 as their first preference and still has items in the edition remaining it will gather all Guests that put item #1 as their second preference and continue to award items. The process continues through preference 3, 4 and so on until it either runs out of preferences or runs out of pieces.  When item #1 is complete it will move to item #2 and gather all the Guests that put item #2 as their first preference and so on.

What is the correct way to fill out my preference sheet?  Guests should put the ITEM number of their first preference next to 1^st Choice and so on. Do not list a quantity or rank on the preference form.

How should I fill out my preference sheet so I get everything I want?  There is no way to fill out the RSP form to guarantee you receive every item listed.  The best results come when you decide what items are highest on your wish list and select those as your first preferences.  Please take into account the edition sizes.  Items with higher edition sizes will be available longer so they can be included lower on your list.

How come I didn’t get my first choice? The RSP results depend not only on the edition size of an item, but also on the number of other guests that put that item as the exact same preference as yourself.  If 200 guests put an item as their first preference but there are only 25 pieces available, then 175 guests will not be awarded their first choice.  Guests that put that item as their second choice or higher will also not be eligible.

Do I have a better chance of getting items if I submit my form first? 
It does not matter when you submit the form, as long as it is prior to the RSP deadline. 

If my first choice is not available, will the RSP move my second choice up to become my first choice?  No, the system is not designed to change your preferences at all.  Your preferences will always remain exactly as you submit them on your form.

I heard I can be awarded something on my 2^nd RSP preference list even if I didn’t receive it in the 1^st RSP.  Is this true?  No.  The system does not reserve quantities for assignment in the 2^nd RSP.  Items only make it to the 2^nd RSP if every Guest that asked for it in the 1^st RSP has been awarded the item and there are still quantities remaining.  This is why we ask Guests not to list items in their 2^nd RSP preferences unless they want to purchase 2 of that item.

Can I submit more than one RSP Form?  No, the system is designed to only accept one form per Guest.

Can I make changes to my form after I submit it?  Yes, as long as the RSP has not run.  Once the process is started the preferences are set and can not be changed.  If you do need to make revisions, we ask that you do so, prior to the RSP deadline, by calling Walt Disney Event Services 866-247-1203.

Do families or groups on the same reservation have a better chance to receive their product?  No.  The system looks at the individual preferences and does not have any way to track parties that may be attending together.

Do I have a better chance if I have attended multiple events in the past?  Only the benefit of experience and our sincere thanks for attending.  The system does not look at past history.

If I’m awarded too much product, what can I do?  We do ask that you only list items you truly wish to purchase on your list – if you know you don’t want something you don’t have to include it.  Also, if multiple Guests are trying for a limited item but your group only wants 1 of that item tell us when you first submit your RSP forms, so we can remove unwanted items and immediately assign them to another Guest.  If all else fails, as soon as you receive your selection notice with the list of awarded items, you can contact Walt Disney Event Services to have items removed.  ALL SALES ARE FINAL once RSP merchandise has been removed from the viewing and pick up venue.

Can I list the same item more than once in each RSP?  No – listing an item more than once will remove it from your preferences entirely.  Each item should be listed only once per RSP.

Can I list items in a different order in the 2^nd RSP?  Yes!  Each RSP is completely independent, so you can list items however you choose.