Effective Date: 12/19/16
EU-U.S. Privacy Shield
Certain participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Certain is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. https://www.privacyshield.gov/list
Certain is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Certain complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Certain is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission AND/OR the U.S. Department of Commerce. In certain situations, Certain may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Notice and Disclosure
Personally identifiable information means any information that may be used to identify an individual User, including, but not limited to, a first and last name, a home or other physical address, an email address or other contact information. In general, you can visit Certain’s web pages without telling us who you are or revealing any personally identifiable information about yourself.
Information Collection and Use
When you request a demo or decide to download a buyer’s guide, we will collect personally identifiable information from you, such as, but not limited to your name, email address and phone number. We will use this information to fulfill your order, send you the requested product or service information or respond to customer service requests.
If you decide to use Certain’s services, we will collect registration information for events. After completing registration, your information is transferred to the event organizer and becomes the responsibility of the meeting planner and event organizer. The registration data that we collect is the property of the contracted organization at all times. Certain is not responsible for the privacy practices of meeting planners and event organizers who are our clients. End users submitting personally identifiable information to client users of Certain are subject to the sharing, updating, and use restrictions and rights of the individual client.
Suppliers of Services to Corporate Clients
Certain provides access to its applications via Certain Websites and/or Certain-Powered Websites to suppliers of services to corporate clients. Such entities would include hotels, convention and visitor’s bureaus, and destination management companies.
Buyers of Services for Corporate Clients
Individuals and companies (“Buyers”) use Certain’s technology via the Certain Website or Certain-Powered Websites on behalf of corporate clients to manage meetings, and to purchase services for these meetings and events from Suppliers.
Attendees of Meetings Planned by Corporate Clients
- As required by law, such as to comply with a subpoena, or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
- If Certain is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information
- To establish and utilize, in conjunction with the information technology infrastructure, including data mining and other advanced analytical tools, in order to access, receive, and analyze data and information in furtherance of Certain’s business and market intelligence capabilities
- To any other third party with your prior consent to do so
You may choose whether or not to provide personally identifiable information to Certain. If you choose not to provide the personally identifiable information we request, you can still visit most of Certain’s web sites, but you may be unable to access certain options, offers and services (such as Certain software) that involve our interaction with you.
When we collect your personally identifiable information, we will provide a means for you to opt-out of Certain sharing your personally identifiable information with our business partners. For example, should you elect to receive our Newsletter and/or promotional communications, you may opt-out of receiving further communications by following those instructions in the email and/or via the unsubscribe link contained in the email. Even if you opt-out of such uses, you understand and consent to Certain sharing your personally identifiable information with third party payment processors, solely for the purposes of processing your payment for the Certain services.
For attendees, if you decide to use Certain’s services we will only send email messages directly relating to registrations, including:
- Confirmation of completed registration Notice of incomplete registration
- Additional information about the event or your registration
- We do not allow users to elect not to receive these messages, because they are vital to completing the registration process.
The event organizer has the option of using your personally identifiable information, which we provide to them, in order to send you information. Certain is not responsible for the privacy practices of event organizers who are its clients.
Links to Other Web Sites
Blog / Forum
Customer Testimonials & Reviews
We may post our clients’ comments, testimonials & reviews on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their comments. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Social Media Widgets
The security of your personally identifiable information is important to us. When you enter information on our site we encrypt the transmission of that information using reasonably secure connectivity that leverages TLS (transport layer security).
We follow generally accepted standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Web site, you can contact us at email@example.com.
Technologies such as: cookies, beacons, tags and scripts are used by Certain and our partners, affiliates, analytics and related service providers. These technologies are used in analyzing trends, administering the site, tracking user movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Log Files – As is true of most web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide features on our site, or to display advertising based upon your Web browsing activity, use LSOs such as HTML5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Access / Accuracy
Certain is committed to maintaining the accuracy of your personally identifiable information. You may review your personally identifiable information by sending us an email request at firstname.lastname@example.org. Should you discover inaccuracies in your personally identifiable information, or if you merely wish to update your personally identifiable information, you may do so by sending corrections and updates to email@example.com or you may call 888-CERTAIN. You may also contact us to request that we delete your personally identifiable information. We will respond to your request to access within 30 days.
If you decide to use Certain software services and you provide registration information for an event through our product, you receive a confirmation code. This code can be used to access or change your information at a later date by sending an email with your full name and confirmation code to the event’s customer service representative. This person is listed on the event’s online registration form.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Upon request Certain will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact email us firstname.lastname@example.org of call us at 888-CERTAIN.
Certain, Inc. | 75 Hawthorne Street, Suite 550 | San Francisco, CA 94105