Why Certain Support?
Help is there when you need it
All customers receive our amazing support with an option for faster response times and more personalized service if needed.
For customers who need faster response times
All of our customers receive our Silver Support but for those that need faster response times we offer Gold Support. Gold Support includes all of the features of our Silver Support and:
- Faster response times on high severity cases
- 24 x 7 support all year
- Up to 5 named contacts entitled to log support tickets
White glove, personalized support
Platinum Support comes with a designated customer support hero so you know exactly who is responsible for your account at all times.
- Prioritized case queuing and escalations
- Regular case reviews for resolution of open support incidents
- Accelerated response times and up to 10 additional customer contacts entitled to log support tickets
Seamless brand experience
All emails, forms and websites built on Certain’s platform are completely brand compliant. Your event attendees will never see mention of Certain.
Built for scale
Certain’s enterprise capabilities allow you to manage events of all types and complexities
Stay on top of all event and attendee insights with standard and advanced, customized reporting
Logistics & payments
Easily manage all travel, accommodations, sessions, and payment processing through Certain’s modern interface
Certain’s team of consulting professionals bring extensive experience in event build, forms, website design and reporting requirements.
Whether you are a novice or expert on the Certain platform, we have a training that is right for you. Learn how our training can help you meet your event objectives.
Flawlessly execute your conferences and deliver an amazing attendee experience. Easily manage all conference logistics so you can focus on what matters: hitting your aggressive lead and revenue goals.