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Global Support

Get maximum value from your Certain solution

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All of our customers receive a robust level of support and software version updates. For customers who need faster response times and more personalized service, Certain offers Gold and Platinum Support options. Whether you have how-to questions, technical issues, or need ongoing education, we give you fast, expert assistance.


Why Certain Support?

Help is there when you need it

All customers receive our amazing support with an option for faster response times and more personalized service if needed.


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Gold Support

For customers who need faster response times

All of our customers receive our Silver Support but for those that need faster response times we offer Gold Support. Gold Support includes all of the features of our Silver Support and:

  • Faster response times on high severity cases
  • 24 x 7 support all year
  • Up to 5 named contacts entitled to log support tickets
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Platinum Support

White glove, personalized support

Platinum Support comes with a designated customer support hero so you know exactly who is responsible for your account at all times.

  • Prioritized case queuing and escalations
  • Regular case reviews for resolution of open support incidents
  • Accelerated response times and up to 10 additional customer contacts entitled to log support tickets


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Personalize event experiences and provide meaningful connections that accelerate your business goals.

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